If you’re struggling with your mental health, call us for free support
Monday to Friday – 8:30 AM to 5 PM
We understand everyone is different and working out what support you need for your mental health can be a challenge. That’s where we come in. Head to Health is a free, confidential service that connects you with the support you need to keep mentally healthy.
Free to use
Speak to someone who can help
Confidential
Find support that is right for you
Speak to a mental
health professional
Call to connect with one of our friendly operators.
Get advice tailored
to you
We will take the time to assess your situation and provide tailored advice, including the level of care you need.
Be guided on the
next best steps
We can help guide you to further support, including local services, online therapy or group programs.
Medicare Mental Health Centres (formerly Head to Health services) are safe and welcoming spaces where you can talk to someone if you, or someone you care about, is in distress or needs help finding the right mental health support.
Support through Medicare Mental Health Centres is free. No appointment or GP referral is needed.
In Western Australia, Medicare Mental Health Centres are in
Armadale, Gosnells, Midland and Mirrabooka.
If you or someone else needs immediate attention
For 24/7 crisis support services click here.
Head to Health is for is anyone who is struggling with their mental health. This includes people experiencing addiction, families and carers. Even if you have never sought help before, Head to Health is here for you.
Call us on 1800 595 212 Monday to Friday from 8.30am to 5pm. Please note that as we are not a crisis service, we only operate during business hours. For urgent support, call Lifeline 13 11 14 or the Suicide Callback Service 1300 659 467. In an emergency, call 000 or visit your local emergency department. More helplines (some specific to Western Australia) are available here.
In the first instance, we will talk with you about your personal concerns to identify the support you need. We will then work with you to develop a package of support services that respond to your individual situation. That might involve referring you to existing mental health and other services or to one of the WA Medicare Mental Health Centres (formerly Head to Health services).
Head to Health takes a holistic approach to your mental health, whether you have experienced mental ill-health in the past or if this is the first time you have reached out for support.
We’re here to help you to understand the type of support you need. We draw on our knowledge of the broad range of services available to identify what best suits your individual needs. With your consent, we can also work with your GP to ensure they are kept informed about the support services recommended for you.
Sometimes, finding the support you need can seem overwhelming. Rather than jumping straight into a service that might not suit you, it can be helpful to talk to someone who can guide you to the right service for you. Staff on our 1800 number are trained clinicians and are like tour guides for the mental health world – they know which care options are out there, so they can guide you to the best solution. Head to Health can also guide you to services onsite at locations for those who need it, as well as telehealth services.
Head to Health comprises the 1800 595 212 phone service, a helpful website, and Medicare Mental Health Centres (formerly Head to Health services), four of which are in WA.
The first step is to call 1800 595 212 where our team will work with you to see what you need. If you are referred to a Medicare Mental Health Centre (formerly Head to Health services), a range of supports will be available and the team will help you decide what is right for you.
Yes, they are. There is no cost for using the Head to Health 1800 595 212 phone service, and if you are referred to a Medicare Mental Health Centre (formerly Head to Health services), there is no cost for services there either.
However, not everyone who contacts us will be suitable for treatment at a Medicare Mental Health Centre (formerly Head to Health services). If we believe you will benefit from support from another provider, where possible, we will ensure this is also a free or low-cost service.
With your consent, we can share all or parts of any advice and plans with your GP or other healthcare providers. If you prefer not to have them shared with your current health providers, that is fine as well. However, we will encourage you to discuss any additional advice or support you receive from us with your GP or other health providers because coordinating your care and reducing duplication is in your best interests.
Yes. However, we will ensure there is no duplication in your treatment and services you access. If you are already seeing a psychologist – or another relevant mental health professional – please advise us so we can identify the best types of services to meet your support needs.
No, anyone can call 1800 595 212, whether they already have a GP mental health treatment plan or not. If we believe you require a mental health treatment plan, we can discuss that with your GP with your consent.